Return & Refund Policy

Please read these terms and conditions carefully before using this website.

    1. bloom’d cannot guarantee a specific delivery time. We will make every attempt to fulfil your request but cannot guarantee it.
    2. All orders to businesses will be delivered by close of business.
    3. Cancellations due to Coronavirus will be happily moved to a store credit.
    4. bloom’d offers delivery to over 200 areas around Melbourne when inside delivery times. 
    5. Phone orders have a minimum $75 spend.
    6. *All Orders subject to these terms and conditions
    7. Normal flower delivery hours for bloom’d are between 9am and 7pm Monday to Friday 10am-6pm Saturday.
    8. PLEASE NOTE: Our store is closed on Public Holidays. Orders can be placed through the website only and will be delivered the next day.
    9. For same day delivery, orders must be placed by 2pm Monday – Friday and by 1pm on Saturday to guarantee same day delivery.
    10. Orders received after the cut off time will to delivered the next trading day.
    11. When ordering flowers to a hospital please supply full Name of patient, ward, room number and contact number. Please note some hospital wards will not accept flowers or plants. This information is the customers responsibility and refunds are not given. We call the hospital prior to delivery to check if the patient is still in that ward but unfortunately in some cases the recipient may have left the hospital prior to delivery, there will be another delivery charge to a new address.
    12. If the patient has been discharged a re-delivery fee to a home address will be charged.
    13. As a professional florist we strive to recreate the arrangement pictured, we do rely on suppliers and seasonal changes to supply us with the same stock to create the flower arrangement. If a flower is out of season or unavailable we will substitute for what we feel represents the value and colour of the original order. Our aim at bloom’d is to deliver a fresh and high quality standards of arrangements. Vases and containers may vary slightly to what is pictured due to stock availability.
    14. If the recipient is not home when the delivery is made, the flowers will be left at the recipient's front door if our experienced couriers deem it safe to do so.
    15. If the flowers cannot be left safely,  We will call the recipient to arrange a suitable place to leave the flowers. if there is a locked gate or secure apartment door the flowers will be returned to the shop, this will incur a redelivery fee. The flowers can be picked up from the store if arranged by the customer or recipient.
    16. The store is not responsible for damaged or stolen flowers if we have permission by the customer or recipient to leave the flowers unattended.
    17. It is out of our control if the flowers are damaged or affected by the weather, we wet pack all bouquets that leave the store and will help keep the flowers last for a couple of hours left out of water. Refunds are not offered. 
    18. Please note additional charges will apply for re-delivery and if the item needs to be remade on another day.
    19. If the flowers are delivered to the address supplied by the customer and the address is incorrect, bloom’d will contact the customer and additional charges will apply for re-delivery. If a phone number is supplied we do contact the recipient to try to resolve the matter. If our courier is left waiting for a response that is delayed they may charge us an additional fee.
    20. However, if the flowers are delivered to an incorrect address and are not recovered, bloom’d is unable to accept any responsibility for such loss.
    21. It is the customer’s obligation to supply accurate details at the time of ordering.
    22. bloom'd do not accept any returns or refunds on purchases.