FAQ

Frequently Asked Questions

 

We are always open online, orders can be placed 24/7.

For store sales we are open:

8:00am – 5:00pm Monday to Friday

9am-3pm Saturday

Sunday Closed 

Normal flower delivery hours for bloom’d are between 9am and 7pm, Monday to Saturday.

Need flowers delivered today? For same day delivery, orders must be placed by 2pm (AEST) Monday – Friday  to guarantee same day delivery and12pm Saturday.

The delivery fee is calculated during the checkout process and is based on the suburb of delivery.

Check out our delivery information page for more details.

As a qualified florist we strive to recreate the arrangement pictured, we do rely on suppliers and seasonal change to supply us with the same stock to create the flower arrangement. If a flower is out of season or unavailable we will substitute for what we feel represents the value and colour of the original order. Our aim at Bloom’d is to deliver a fresh and high quality standards of arrangements. Vases and containers may vary slightly to what is pictured due to stock availability. We will call our customer to discuss any significant flower substitution if feel it is necessary.

When ordering flowers to a hospital please supply full Name of patient, ward, room number and contact number. Please note some hospital wards will not accept flowers or plants. This information is the customers responsibility and refunds are not given. We call the hospital prior to delivery to check if the patient is still in that ward but unfortunately in some cases the recipient may have left the hospital prior to delivery, there will be another delivery charge to a new address.

If the patient has been discharged a re-delivery to a home address will be charged.

All our bouquets come gift wrapped. We love to wrap in black to make the colours pop! If you wish for the wrap not to be black please let us know.

bloom’d delivers all across Melbourne and surrounding areas.

bloom’d cannot guarantee a specific delivery time. We will make every attempt to fulfill your request but cannot guarantee it.

All orders to businesses will be delivered by close of business.

If the recipient is not home when the delivery is made the flowers or gift will be left at the recipients front or back door, if requested to do so by the sender; or if our experienced couriers deem it safe to do so.If the gift cannot be left safely, a calling card will be left on the recipient’s door or in their letterbox asking them to call us to arrange a suitable time for re-delivery. Additional charges may apply.

bloom’d will attempt to find the correct address.

If the flowers are delivered to the address supplied by the customer and the address is incorrect, then if the flowers are recovered, bloom’d will contact the customer and additional charges may apply for re-delivery.

However, if the flowers are delivered to an incorrect address and are not recovered, bloom’d is unable to accept any responsibility for such loss.
It is the customer’s obligation to supply accurate details at the time of ordering.

We will make every effort possible to realistically put in place any changes to your order, as long as the order has not yet been dispatched for delivery.

You can request any flowers and colours you wish in the comments section when placing your order. Every effort will be made to for fill your request. We always use this seasons freshest and best available blooms.

Flowers and colours will vary on availability.

All prices are displayed in Australian Dollars ($AUD).

ANY OTHER QUESTIONS? Should you have any queries, please don’t hesitate tocontact us at info@bloomd.com.au or call us on 03 9480 4358 and we will gladly assist you.

For more information about delivery, explore our information page below.