Delivery Information

BLOOM’D DELIVERY CONDITIONS!

(still delivering and click and collect throughout lockdown 5.0)

Normal delivery times are 9am to 7pm Monday to Friday depending on volume of deliveries. Same day delivery closes at 1pm!

Express Deliveries start at 9am.

bloom’d offers free delivery to over 100 areas around Melbourne when inside delivery times. Online Sales have free delivery only. Phone orders have a minimum $75 spend.

*All subject to terms and conditions

WHAT HOURS DO WE DELIVER?

Normal flower delivery hours for bloom’d are between 9am and 7pm Monday to Friday. Retail is Closed Saturday and Sunday.

PLEASE NOTE: Our store is closed on Public Holidays. Orders can be placed through the website only and will be delivered the next day.

WHAT IS THE DEADLINE FOR PLACING AN ORDER ONLINE TO GUARANTEE SAME DAY FLOWER DELIVERY?
For same day delivery, orders must be placed by 1.00pm Monday – Friday to guarantee same day delivery.

WILL MY FLOWERS LOOK THE SAME AS PICTURED?

As a qualified florist we strive to recreate the arrangement pictured, we do rely on suppliers and seasonal change to supply us with the same stock to create the flower arrangement. If a flower is out of season or unavailable we will substitute for what we feel represents the value and colour of the original order. Our aim at Bloom’d is to deliver a fresh and high quality standards of arrangements. Vases and containers may vary slightly to what is pictured due to stock availability. We will call our customer to discuss any significant flower substitution if feel it is necessary.

GIFT WRAPPING

All our bouquets come gift wrapped. We love to wrap in black to make the colours pop! If you wish for the wrap not to be black please let us know.

WHAT IS THE DELIVERY FEE?
The delivery fee is calculated during the checkout process and is based on the suburb of delivery using the postcode.

Free Delivery Postcodes

3000 3002 3003 3004 3006 3008
3011 3019 3031 3032 3033
3034 3036 3038 3039 3040 3041 
3042 3044 3046 3047 3048 3049
3050 3051 3052 3053 3054 3055
3056 3057 3058 3059 3060 3061 
3065 3066 3067 3068 3070 3071 
3072 3073 3074 3075 3076 3078 
3079 3081 3082 3083 3084 3085 
3087 3088 3089 3090 3093 3094 
3101 3102 3103 3104 3105 3106 
3107 3108 3109 3111 3121 3122 
3123 3124 3125 3126 3127 3128 
3129 3130 3131 3132 3133 3141 
3142 3143 3144 3145 3146 3147 
3151 3161 3162 3181 3182 3183 
3184 3185 3186 3187 3205 3206 
3207 3750 3752 3754 3099

$12 fee Postcodes

3012 3013 3015 3016 3018 3021 
3022 3023 3025 3026 3028 3037 
3043 3062 3064 3091 3095 3096 
3134 3135 3136 3148 3149 3150 
3153 3155 3163 3165 3166 3167 
3168 3169 3170 3188 3189 3190 
3191 3192 3193 3194 3204 3020

3335 3428 3130 3765

$20 fee Postcodes

3024 3137 3156 3195 3753 3115

$28 fee Postcodes 

3027 3045 3097 3114 3138 3152  
3172 3173 3174 3202 3336 3134 3199 3658 3910 3160 3029 3029 
3021 3806 3214 3048 3978 3427 
3936 3775 3171 3977 3976 3178

3155 3201 3030 3170 3338 3137 3337 3809 3810 3180 3803 3185 3156 3196 3029

WHAT AREAS DO WE DELIVER TO?

bloom’d delivers all across Melbourne Metro areas and surrounding suburbs. 

CAN YOU GUARANTEE A SPECIFIC TIME FOR A FLOWER OR GIFT DELIVERY?
bloom’d cannot guarantee a specific delivery time. We will make every attempt to fulfil your request but cannot guarantee it.
All orders to businesses will be delivered by close of business.

WHAT HAPPENS IF THE RECIPIENT IS NOT AT HOME?
If the recipient is not home when the delivery is made, the flowers will be left at the recipient's front door if our experienced couriers deem it safe to do so.
If the flowers cannot be left safely,  We will call the recipient to arrange a suitable place to leave the flowers. if there is a locked gate or secure apartment door the flowers will be returned to the shop, this will incur a redelivery fee. The flowers can be picked up from the store if arranged by the customer or recipient.

The store is not responsible for damaged or stolen flowers if we have permission by the customer or recipient to leave the flowers unattended.

It is out of our control if the flowers are damaged or affected by the weather, we wet pack all bouquets that leave the store and will help keep the flowers last for a couple of hours left out of water.

Please note additional charges will apply for re-delivery and if the item needs to be remade on another day.

WHAT HAPPENS IF THE DELIVERY DETAILS SUPPLIED ARE INCORRECT?
Bloom’d will attempt to find the correct address.
If the flowers are delivered to the address supplied by the customer and the address is incorrect, bloom’d will contact the customer and additional charges will apply for re-delivery. If a phone number is supplied we do contact the recipient to try to resolve the matter. if our courier is left waiting for a response that is delayed they may charge us an additional fee.
However, if the flowers are delivered to an incorrect address and are not recovered, bloom’d is unable to accept any responsibility for such loss.
It is the customer’s obligation to supply accurate details at the time of ordering.

ORDERING FLOWERS TO A HOSPITAL?

When ordering flowers to a hospital please supply full Name of patient, ward, room number and contact number. Please note some hospital wards will not accept flowers or plants. This information is the customers responsibility and refunds are not given. We call the hospital prior to delivery to check if the patient is still in that ward but unfortunately in some cases the recipient may have left the hospital prior to delivery, there will be another delivery charge to a new address.

If the patient has been discharged a re-delivery to a home address will be charged.

WHAT HAPPENS IF I WANT TO MAKE CHANGES TO MY ORDER?
We will make every effort possible to realistically put in place any changes to your order, as long as the order has not yet been dispatched for delivery. Any order cancelations will be exchanged for store credit for the same amount.